Privacy Policy

Vakilio.in ("Vakilio", "hum", "hamara") par aapka bharosa hamare liye sabse zaroori hai. Ye Privacy Policy saaf shabdon me batati hai ki jab aap hamari website use karte hain ya consultation request form bharte hain, to hum aapki kaunsi jankari lete hain, use kaise istemal karte hain, kiske saath share karte hain, aur aap apni jankari par kya control rakhte hain.

Ye policy Information Technology Act, 2000, IT (Reasonable Security Practices) Rules, 2011 aur Digital Personal Data Protection Act, 2023 (DPDP Act) ke provisions ko dhyan me rakh kar banayi gayi hai.

1. Hum Kaunsi Jankari Collect Karte Hain

(a) Aapki Di Hui Jankari (Form Ke Through)

• Naam — taaki advocate aapko sahi se address kar sake
• Mobile number — callback ke liye
• Legal matter category — sahi specialist advocate allot karne ke liye
• Aapki samasya ki details — jo aap form me likhte hain, taaki advocate call se pehle aapka case samajh sake

(b) Automatically Collect Hone Wali Technical Jankari

• IP address aur usse approximate city/region (location ka andaza IP se lagaya jaata hai, GPS se nahi)
• Device aur browser type (jaise Android/iPhone, Chrome/Facebook in-app browser)
• Ad source information — agar aap kisi advertisement (jaise Facebook/Instagram ad) se aaye hain to campaign identifiers (UTM parameters, fbclid)
• Cookies aur session data — website ke sahi functioning aur duplicate form submissions rokne ke liye

2. Hum Aapki Jankari Ka Istemal Kaise Karte Hain

• Aapko category-matched verified advocate allot karke callback provide karna — hamari core service
• Hamari internal team ko turant notification bhejna taaki aapko 15 minutes ke andar call ho sake (iske liye hum secure internal messaging — Telegram — ka use karte hain)
• 24 ghante me duplicate requests rokna taaki aapko baar-baar calls na aayein
• Advertising performance samajhna — kaunsa ad kaam kar raha hai (Section 4 me detail)
• Spam aur automated/fraudulent submissions se website ko protect karna

3. Aapki Jankari Kiske Saath Share Hoti Hai

(a) Allotted Advocate

Aapka naam, mobile number, case category aur samasya ki details sirf us ek independent advocate ke saath share hoti hain jo aapke case ke liye allot kiya gaya hai — taaki wo aapko call karke sahi salah de sake. Advocate ke saath aapki baat-cheet professional confidentiality ke under hoti hai.

(b) Meta (Facebook/Instagram) — Advertising Measurement

Hum apne advertisements ki performance measure karne ke liye Meta Pixel aur Meta Conversions API ka use karte hain. Jab aap form submit karte hain, to Meta ko ek "Lead" event bheja jaata hai. Ismein aapka naam aur phone number bina hash kiye kabhi nahi bheja jaata — dono ko pehle SHA-256 cryptographic hashing se irreversible code me convert kiya jaata hai, jaisa Meta ki standard matching process require karti hai. Aapki samasya ki personal details advertising events me nahi bheji jaati. Meta is data ko apni Data Policy ke according process karta hai.

(c) Service Providers

• Hosting provider — jahan hamari website aur database secure servers par host hai
• IP-geolocation service — IP se approximate city janne ke liye (sirf IP address share hota hai, aapka naam/number nahi)
• Internal notification service (Telegram) — lead details hamari apni team tak turant pahunchane ke liye; ye ek private, restricted internal channel hai

(d) Jo Hum KABHI Nahi Karte

• Hum aapka phone number ya koi bhi personal jankari kisi ko bechte nahi hain
• Hum aapko promotional/marketing calls ya SMS nahi karte — sirf aapke case se related consultation call hoti hai
• Hum aapki case details kisi third-party marketer ke saath share nahi karte

4. Cookies Aur Tracking Technologies

Hamari website ye use karti hai:

• Session cookies — form ka sahi kaam karna aur duplicate submission rokna
• Meta Pixel cookies — ad performance measurement ke liye (Section 3-b)

Aap apne browser ki settings me jaakar cookies ko block ya delete kar sakte hain. Facebook/Instagram ke andar ad preferences aap Meta Ad Preferences me manage kar sakte hain.

5. Data Kitne Samay Tak Rakha Jaata Hai

Aapki lead details (naam, number, case category, samasya) hamare secure database me tab tak rakhi jaati hain jab tak service purpose ke liye zaroori hai — generally consultation complete hone ke baad [X mahine/saal — apna retention period bharein] tak, taaki follow-up support aur legal/accounting requirements poori ho sakein. Uske baad data delete ya anonymize kar diya jaata hai.

6. Data Security

• Website par saari jankari SSL/TLS encryption (HTTPS) ke through travel karti hai
• Database access restricted credentials ke saath limited team members tak hai
• Advertising events me personal identifiers SHA-256 hashed form me hi jaate hain
• Form par automated spam/bot protection active hai

Internet par koi bhi transmission 100% secure nahi hoti, lekin hum industry-standard reasonable security practices follow karte hain jaisa IT Rules, 2011 require karte hain.

7. Aapke Rights (DPDP Act 2023 Ke Under)

Aapko apni personal jankari par ye adhikar hain:

• Access — janna ki hamare paas aapki kya jankari hai
• Correction — galat jankari theek karwana
• Erasure — apna data delete karwana (jahan legal retention requirement na ho)
• Consent withdrawal — future processing ke liye sehmati wapas lena
• Grievance redressal — shikayat karna aur time-bound jawab paana

In rights ka use karne ke liye niche diye gaye contact par likhein. Hum aapki request ka jawab 30 din ke andar denge.

8. Children Ki Privacy

Hamari services sirf 18 saal ya usse adhik age ke vyaktiyon ke liye hain. Hum jaanbujh kar 18 saal se kam age ke kisi vyakti ki jankari collect nahi karte. Agar aapko lagta hai ki kisi minor ne hamein jankari di hai, to hamein turant contact karein — hum use delete kar denge.

9. Third-Party Links

Hamari website par Meta jaise third-party platforms ke links ho sakte hain. Un platforms ki apni privacy policies hain jinke liye hum responsible nahi hain — unhe alag se padh lein.

10. Policy Me Badlav

Hum samay-samay par ye policy update kar sakte hain (jaise naya tool add karne par). Har badlav ke saath upar di gayi "Last Updated" date change hogi. Material changes hone par hum website par prominent notice denge.

11. Contact & Grievance Officer

Privacy se judi kisi bhi request, sawal ya shikayat ke liye:

• Email: privacy@vakilio.in

Hum har grievance ko acknowledge karke 30 din ke andar resolve karne ka commitment rakhte hain.