Refund Policy
Last Updated: 15 July 2026
Vakilio par consultation fees sirf ₹99 hai, aur hamari koshish hoti hai ki har user ko iska poora value mile. Fir bhi, agar service me koi kami reh jaye to ye policy saaf-saaf batati hai ki kin conditions me aapka paisa wapas hota hai, aur refund process kya hai.
1. Kab 100% Refund Milta Hai
- Call nahi aayi: Payment ke baad 24 working hours ke andar aapko advocate ki call nahi aayi
- Advocate unavailable: Aapki select ki gayi category me hum advocate allot nahi kar paye
- Call se pehle cancellation: Aapne advocate ki call aane se pehle request cancel kar di
- Technical failure: Payment ho gaya lekin technical error ki wajah se aapki request register nahi hui
- Duplicate payment: Ek hi request ke liye galti se do baar payment ho gaya (duplicate amount refund hoga)
2. Kab Refund Nahi Milta
- Consultation complete ho gayi: Advocate ne call karke aapke matter par guidance de di — service deliver ho chuki hai
- Aapne call receive nahi ki: Advocate ne aapke diye number par 3 baar (alag-alag samay par) call kiya lekin aapne receive nahi ki ya number band/galat tha
- Salah pasand nahi aayi: Consultation hui lekin advocate ki professional raay aapki expectation se alag thi — legal salah ka content refund ka aadhar nahi hai (koi bhi advocate outcome guarantee nahi kar sakta)
Note: Agar consultation hui lekin aapko lagta hai ki call me genuine service ki kami thi (jaise call bahut chhoti thi, advocate ne aapki category ka matter samjha hi nahi), to hamein likhein — aise cases hum case-by-case review karte hain aur genuine complaint par partial ya full refund ya free re-consultation offer kar sakte hain.
3. Refund Kaise Request Karein
Email bhejein support@vakilio.in par — subject me "Refund Request" likhein, aur apna registered mobile number, payment date aur reason batayein
48 ghante me acknowledgement — hamari team aapki request verify karegi (payment record aur call logs check karke)
Approval par refund process — approved refund 5–7 business days me aapke original payment method (UPI/card/bank) me credit ho jaata hai
Bank/payment gateway ki processing ke hisaab se amount reflect hone me kabhi-kabhi 2–3 din extra lag sakte hain.
4. Refund Request Ki Time Limit
Refund request payment ki date se 7 din ke andar karni hogi. 7 din ke baad aayi requests par refund process nahi ho payega (exceptional circumstances me case-by-case review possible hai).
5. Cancellation
Advocate ki call aane se pehle aap kabhi bhi apni request cancel kar sakte hain — support@vakilio.in par email karke ya form me diye gaye number se contact karke. Call aane se pehle cancellation par 100% refund milta hai (Section 1).
6. Aapke Statutory Rights
Ye policy Consumer Protection Act, 2019 ke under aapke statutory rights ko kam nahi karti. Agar aap hamare refund decision se asehmat hain, to aap hamari grievance process (niche) use kar sakte hain, aur uske baad bhi consumer forum me jaane ka aapka adhikar surakshit hai.
7. Contact & Grievance
- Refund requests: support@vakilio.in
- Grievance resolution: Acknowledgement 48 ghante me, resolution 30 din ke andar